Privacy Policy

1.Who We Are

We are a dental clinic based in Bidar, Karnataka, operating at:

Wadgave’s Dental & Cosmetic Home
Mailoor Cross, BVB College Road
Above Nisarga Medical
Bidar 585401, Karnataka, India

For the purposes of the DPDP Act, the clinic is the Data Fiduciary responsible for your personal data. Dr. Umesh Wadgave is the designated point of contact for any privacy-related questions or requests.

2.Information We Collect

When you use the appointment form on this website, we collect the following information that you voluntarily provide:

• Your first name and last name
• Your mobile phone number
• The treatment you wish to enquire about
• Your preferred date and time for an appointment
• Any notes or dental concerns you choose to share

When you visit the website, our hosting provider (Cloudflare, Inc.) may automatically log basic technical information such as your IP address, browser type, and the pages you visited. This is used purely for security and to keep the site running. This information is not used to personally identify you.

3.Why We Collect This Information

We use the information you provide solely for these purposes:

• To contact you about your appointment enquiry
• To confirm, reschedule, or follow up on your appointment
• To better prepare for your treatment based on the concerns you share
• To respond to general questions you ask us

We do not use your information for advertising, profiling, marketing campaigns, or any commercial purpose unrelated to your dental care.

4.How and Where We Store It

Information submitted through the appointment form is stored in:

• A Google Sheets spreadsheet owned by the clinic, accessible only to authorised clinic personnel
• A copy is also sent to our clinic email inbox for prompt response

Google LLC acts as our Data Processor for this storage and is bound by its own privacy and security commitments. We do not duplicate your information on any other server or service.

5.Who Has Access to Your Information

Only the following people have access to the information you submit:

• Dr. Umesh Wadgave
• Dr. Yogita U Wadgave
• Authorised reception staff at the clinic, where relevant for appointment management

Your information is never sold, rented, traded, or shared with any third party for marketing or commercial purposes.

We may share your information only in these limited circumstances:

• With pathology laboratories or specialist clinics, only with your explicit consent, if your treatment requires it
• When required by Indian law (e.g., a court order or lawful regulatory request)
• To protect against fraud or unauthorised access to our systems

6.How Long We Keep Your Information

We retain dental treatment records for as long as is necessary to provide you care and to comply with record-keeping requirements applicable to dental practices in India (typically up to 7 years from your last visit, per the Dentists Act and standard medical record-keeping guidance).

If you submit an enquiry through our website but never visit the clinic, we retain your information for a maximum of 12 months and then delete it, unless you specifically ask us to keep it longer.

After the applicable retention period, your information is securely deleted.

7.Your Rights Under the DPDP Act

You have the following rights regarding your personal data:

• Right to Access: Ask us what personal information we hold about you
• Right to Correction: Ask us to correct any information that is inaccurate or incomplete
• Right to Erasure: Ask us to delete your information (subject to legal record-keeping obligations)
• Right to Withdraw Consent: Withdraw the consent you previously gave us at any time
• Right to Grievance Redressal: Raise a concern about how we handle your data

To exercise any of these rights, please contact us at info@wadgavesdental.com. We will respond within 30 days of receiving your request.

8.Cookies and Tracking

Our website does not use advertising trackers, behavioural cookies, or third-party analytics that build profiles of you.

Our hosting provider (Cloudflare) may set essential technical cookies that are required for the site to load securely and quickly. These do not identify you personally.

The Patient Guides section embeds educational videos from YouTube. We use YouTube’s privacy-enhanced mode (youtube-nocookie.com), which means YouTube does not set tracking cookies until you actively click play on a video. If you do choose to play a video, YouTube’s own privacy practices apply.

9.Minors

Our website and services are not directed at individuals under the age of 18 to use independently. If you are under 18, please involve a parent or legal guardian before submitting any information through our website. We expect that any appointment booked for a minor is being arranged by their parent or legal guardian.

If we become aware that we have collected personal information directly from a minor without verified parental or guardian involvement, we will delete that information promptly.

10.Security

We take reasonable technical and organisational steps to protect your information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all communications, and our storage providers (Google, Cloudflare) maintain industry-standard security practices.

However, no method of transmission or storage on the internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

11.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The “Effective Date” at the top of this page will show the most recent revision. We encourage you to review this policy periodically.

12.Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please reach out to us: